Refund Policy for BuniAI
Effective Date: February 2023
1. Refund Eligibility
We offer refunds for BuniAI under the following circumstances:
- Technical Issues: If you encounter technical issues that prevent you from using the software as intended, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.
- Misrepresentation: If we have made material misrepresentations about the features and capabilities of our software, and the software does not perform as described, you may be eligible for a refund.
Refunds are not available under the following circumstances:
- Change of Mind: We do not offer refunds if you change your mind or decide that you no longer need the software.
- Failure to Meet Non-Technical Expectations: If the software meets its technical specifications but does not meet your non-technical expectations, such as design preferences or personal preferences, refunds will not be provided.
2. Requesting a Refund
To request a refund, you must submit a written request to our customer support team at admin@buni.ai within 30 days of the purchase date.
Your refund request should include the following information:
- Your name and contact information.
- Proof of purchase, such as an order confirmation or receipt.
- A detailed description of the issue or reason for requesting a refund.
3. Refund Process
Once we receive your refund request, we will review it and may request additional information if necessary.
We will aim to process your refund within 30 business days of receiving all required information.
Refunds will be issued using the same payment method used for the original purchase.
4. Partial Refunds
In some cases, we may offer partial refunds if the issue or reason for the refund request only partially affects the usability of the software.
5. Contact Us
If you have any questions, concerns, or need further clarification regarding our refund policy, please contact our customer support team at admin@buni.ai.
