For governments, NGOs and enterprises
Reach everyone you serve, on the phone they already have.
Buni.ai is one platform to build, run and govern services on WhatsApp, web chat, USSD and voice — with AI that works inside your rules, and your team one step away when a person is needed.
Six chat channels
WhatsApp, web chat, Telegram, Messenger, Instagram and Slack from one flow.
No smartphone needed
USSD menus and voice calls reach basic phones once your code and number are live.
People in the loop
Agents pick up any conversation in one inbox, with its full history.
Reversible releases
Draft and live versions, checked before publishing and rolled back when needed.
The platform
From a first draft to a service you can stand behind.
Everything it takes to design a conversational service, put it in front of people and keep it accountable, in one place.
Build
Design flows on a visual canvas, or describe the service and let the assistant draft it. Test every path in the built-in simulators before anyone sees it.
The AI assistantReach
Publish one flow to WhatsApp, web chat, Telegram, Messenger, Instagram and Slack — and to USSD and voice for people without data or a smartphone.
ChannelsOperate
Hand conversations to your team in a shared inbox with routing, queues and satisfaction surveys, and automate the work behind them.
Live chat and inboxGovern
Roles for every person, an audit log of what changed and who changed it, and draft and live versions you can roll back.
SecurityAI assistant
Describe the service. Approve the plan. Then it builds.
The assistant turns a brief into a working flow on your canvas. With Plan first, nothing changes until you have seen what it intends to do.
- Shows its plan first — start, revise or ask before a single step is added.
- Asks when your brief leaves something open, instead of guessing.
- Takes new instructions while it works.
- Ends every run with a summary of what it added, changed and removed — keep it or undo it.
- On the record — applied and rejected changes go to your audit log.
The AI steps inside your flows run on your own key — OpenAI, Anthropic, Google Gemini, Azure OpenAI and others.
USSD and voice
Serve the people who don’t have a smartphone.
A USSD menu works on any mobile phone with no data plan and no app, and a voice line answers anyone who can make a call. Build both on the same canvas as your chat flows.
- USSD through Africa’s Talking, Arkesel or a direct MTN or AirtelTigo connection.
- Voice through Twilio, Infobip or Africa’s Talking — menus, keypad input and transfers to a person.
- Payments by MTN MoMo or M-Pesa from a USSD menu: the prompt reaches the phone as the session ends.
- Simulate a whole session before your short code goes live.
Automation
Automate the work behind every service.
Workflows start on a schedule, from a form or a webhook, or when something changes in the apps you use — then call your systems, take payments, wait for a person’s approval and record every step.
Every evening, text each patient booked for tomorrow with the time and place of their appointment.
Government
Take the registration fee by M-Pesa when the form is sent, and add each paid registration to finance’s Google Sheet.
Government
When a name is added to the distribution list, send that person a WhatsApp message with their collection point.
NGOs
Post every new referral to the duty team’s Slack channel the moment it is recorded.
NGOs
Open a Zendesk ticket for every complaint that arrives on WhatsApp, with the conversation attached.
Enterprise
When a deal over your limit is created in HubSpot, ask a manager to approve it before the customer is emailed.
Enterprise
Start
On a schedule, from a form or a webhook, by hand, or when something changes in Stripe, Shopify, GitHub, Slack, Telegram, Google Sheets, Airtable, HubSpot or your own data.
Do
Call any API, run JavaScript, ask an AI agent, send WhatsApp, SMS, email and Slack messages, take payments, loop, branch and wait — or pause until a person approves.
See
Every run keeps a step-by-step record. Test and live addresses are separate, repeated events run once, and a failed run can start a workflow of its own.
Integrations
Connects to the systems you already run.
65 integrations built in — the networks, payment providers, business tools and AI models your service depends on — and anything else with an API.
Chat channels
USSD, SMS and voice
Payments
Business tools
AI models and voices
Anything else
Your team
When a conversation needs a person, your team is already there.
The flow handles the routine. Everything else reaches the right agent with the whole conversation attached.
A shared inbox
Every channel in one inbox, with internal notes, canned replies, answers drafted from your knowledge base and translation.
Live chat and inboxRouting and queues
Round-robin, least-busy or skill-based assignment, queues and business hours — and calls transferred from the voice line to a person.
Voice and IVRSlack bots for staff
Give your own staff a help desk in Slack that answers from your documents, collects their requests and brings in a person when needed.
Slack botsSecurity and governance
Accountable by design.
Who can change what, what changed and who changed it, and where your data lives — answered plainly.
Roles and access
Organisation, project and data-store roles, with access set per area of the product. Only owners and admins publish.
An audit log
Publishes, access and role changes, API tokens and AI changes are recorded — including every time our staff access your data.
Changes without risk
Separate draft and live versions, validation before every publish, and rollback from version history.
Your data
Credentials encrypted with per-organisation keys, retention you set from 30 to 365 days, and a DPA you accept in the product.
Solutions
For organisations that answer to the people they serve.
Government and public sector
Information lines, appointments, registrations and feedback that work on any phone.
GovernmentNGOs and programmes
Referrals, enrolment, reminders and field reporting for programmes that reach the last mile.
NGOs and programmesEnterprise
Customer service and sales across WhatsApp, web and voice, with your people in the loop.
EnterpriseWorking with us
A plan scoped to your organisation, and a team to deliver it.
Organisations
A plan built around your programme
Scoped to your channels, volume and languages, with the services you need from us:
- Deployment and integration — built on your channels, connected to the systems you run.
- Localisation — in the languages the people you serve speak.
- Training and handover — your staff change flows themselves.
- Run and support — for an agreed period, with named contacts.
Self-serve
Plans from $0
Start free and upgrade as your service grows.
- A free plan, no credit card
- Upgrade from inside your workspace
- Monthly or annual billing
Tell us who you need to reach.
We’ll reply with how Buni.ai would serve them and what it would take.