Enterprise
Customer service and sales on every channel, with your people in the loop.
WhatsApp, web chat, Telegram, Messenger, Instagram, Slack and voice from one platform — with automation for the routine and your team’s inbox for the rest.
The problem
Six channels shouldn’t mean six tools.
Each channel tends to arrive with its own tool, its own inbox and its own rules, and a customer’s history ends up split between them.
Buni.ai builds the flows for every channel on one canvas and brings the conversations your team handles into one inbox, with routing, queues and satisfaction surveys — and every change versioned, checked before it goes live, and recorded.
What teams build
Service and sales on one platform.
Customer support
Answers drawn from your help content, and a hand-off to an agent, with the history attached, when a person is needed.
Sales enquiries
Qualify enquiries with forms that check answers as they go, and route them to the right person.
Order and account lookups
Check orders, balances or bookings against your own systems through their APIs, mid-conversation.
Voice lines
Call flows, keypad menus and transfers to an agent, with callbacks and a softphone for your team.
Notifications
WhatsApp templates and SMS sent on a schedule, from a webhook, or when a record changes.
Satisfaction
A satisfaction survey when a chat is resolved, and every conversation’s history for review.
How a deployment works
From scope to a service your team runs.
- STEP 01
Scope
We agree the service, channels, languages and the systems it must connect to.
- STEP 02
Build and localise
We build the flows, connect your systems and deliver them in your languages.
- STEP 03
Test and train
Your staff test every path in the simulators and learn to change flows themselves.
- STEP 04
Launch and run
We go live through your aggregator or carrier and support the service for an agreed period.
- Who can change the service?
- Organisation, project and data-store roles. Only owners and admins publish.
- Is every change recorded?
- Publishes, access and role changes, API tokens and AI changes go to an append-only audit log, as does every time our staff access your data.
- Can a bad change be undone?
- Yes. Draft and live versions are separate, every publish is validated, and you can roll back from version history.
- Where is data processed?
- On AWS in the United States (us-east-1). In-country hosting is not offered as standard — tell us early if your mandate requires it.
Tell us about the customers you need to serve.
We’ll reply with how Buni.ai would serve them and what it would take.